Newsroom

In this strategic episode of Hotel Moment, host Karen Stephens, CMO of Revinate, welcomes back Agnelo Fernandes, CEO of Cote Hospitality with over two decades in luxury hospitality, to discuss Revinate's 2026 Hospitality Benchmark Report findings for the voice channel. The report analyzed data from 12,500+ customers including 4 million calls, revealing that only 16-34% of inbound calls are actual reservations while the rest are service calls —- creating urgent need for strategic channel management....

Recruitment is a race in hospitality. There’s urgency in filling open roles—especially when guest expectations remain high and operations never pause. When you have openings in certain roles, you risk revenue. Take a Sales Manager vacancy – who is handling that role’s book of business? Who is filling the rooms that Sales Manager would have filled...

What our "52 Games a Year" Mindset Reveals about Leading Performance in Hospitality...

Hertelier Podcast: Meet our Mr. June: Agnelo Fernandes, CEO of Cote Hospitality and a powerhouse of purpose-driven leadership...

"Culture is the beginning and end of pretty much any organization. It depends on how you sort of take things to the next level." - Agnelo Fernandes...

Authored by Merrick Dresnin, Chief People Services Officer, Cote Hospitality. AI is appearing in every area of our business. HR professionals have begun using AI in countless areas....

In this episode of the Top Floor podcast, Agnelo Fernandes, CEO of Cote Hospitality, shares with host Susan Barry how culture is built through small human moments; that authenticity and empathy define great hospitality; and the future of hospitality blends purpose, people, and outdoor connection. ...

New Marketing and Revenue Leaders to Drive Strategic Brand Expansion, Performance Optimization...

Honoring Women's History Month, moderated by Agnelo Fernandes, CEO, Cote Hospitality...

In this episode of the Hotel Moment podcast, Agnelo Fernandes, CEO of Cote Hospitality joins Revinate CMO Karen Stephens, talking about how hotel staff are at the heart of workplace philosophy that encourages hoteliers to identify which aspects of their business foster efficiency and which hold their business back....

Cote Hospitality Transforms Employee Engagement with New People-First Culture and G.U.I.D.E. Mentorship Program...

Turning priorities and goals into action is crucial in every aspect of hospitality. In HR, professionals must not only understand the company’s vision but also be committed to bringing it to life. Success lies in effective execution....

Like nearly every other hospitality destination in the U.S., Tanque Verde Ranch in Tucson, AZ, has had its share of challenges keeping and growing a service team; the post-Covid world has been tough on everyone in the industry. In fact, the Bureau of Labor Statistics reports that the hospitality industry has an annual turnover rate of 73.8%, with over 6% of staff leaving each month....

Expense lines can shrink or swell depending on the handling of injuries. With focus, a company can avoid most injuries and ensure those hurt heal quickly. This article will talk about prevention and key steps to ensure your people heal, return to work and remain highly productive. Manage Workers' Compensation correctly and reap the benefits of cost management and most importantly, a culture of care....

Cote Hospitality today announced three key additions to its leadership team at Grand View Lodge, Spa and Golf Resort:  Dawn Southworth, Managing Director; Executive Chef, Justin Grecco; and Director of Sales, Paul Barbaro. Both Grecco and Barbaro have strong ties to Minnesota and the lake life. Cote Hospitality, a division of Cote Family Companies, operates and manages Grand View Lodge, Spa & Golf Resort, Camp Lincoln for Boys & Camp Lake Hubert for Girls in Nisswa, Minn., and Tanque Verde Ranch, located in Tucson, Ariz....

I have to start by articulating my jealousy of my home state of California. Have you ever watched the weather report in a SoCal city like San Diego or Los Angeles? I can remember turning on the television as a young boy and finding myself baffled as to why the weather person had a job. Rain might ruin some plans but generally things are just fine - over and over again. ...

Our workforce is increasingly made up of those born in the 1980’s or later, and these generations (primarily Y and Z) are not looking to work 9-5; they want to do more than clock in and clock out every day. Employees want to believe in what they professionally do. They need to know that their company’s culture is one they can relate with and support. In order to retain employees like this, one has to create a healthy culture with a good value system. One has to ensure such culture/value system is widely disseminated to all those within the organization....

In the highly competitive hospitality industry, the key to success often lies in consistently delivering guest experiences.  ...