Newsroom

In this strategic episode of Hotel Moment, host Karen Stephens, CMO of Revinate, welcomes back Agnelo Fernandes, CEO of Cote Hospitality with over two decades in luxury hospitality, to discuss Revinate's 2026 Hospitality Benchmark Report findings for the voice channel. The report analyzed data from 12,500+ customers including 4 million calls, revealing that only 16-34% of inbound calls are actual reservations while the rest are service calls —- creating urgent need for strategic channel management....

What our "52 Games a Year" Mindset Reveals about Leading Performance in Hospitality...

Hertelier Podcast: Meet our Mr. June: Agnelo Fernandes, CEO of Cote Hospitality and a powerhouse of purpose-driven leadership...

"Culture is the beginning and end of pretty much any organization. It depends on how you sort of take things to the next level." - Agnelo Fernandes...

In this episode of the Top Floor podcast, Agnelo Fernandes, CEO of Cote Hospitality, shares with host Susan Barry how culture is built through small human moments; that authenticity and empathy define great hospitality; and the future of hospitality blends purpose, people, and outdoor connection. ...

Honoring Women's History Month, moderated by Agnelo Fernandes, CEO, Cote Hospitality...

In this episode of the Hotel Moment podcast, Agnelo Fernandes, CEO of Cote Hospitality joins Revinate CMO Karen Stephens, talking about how hotel staff are at the heart of workplace philosophy that encourages hoteliers to identify which aspects of their business foster efficiency and which hold their business back....