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Recruitment is a race in hospitality. There’s urgency in filling open roles—especially when guest expectations remain high and operations never pause. When you have openings in certain roles, you risk revenue. Take a Sales Manager vacancy – who is handling that role’s book of business? Who is filling the rooms that Sales Manager would have filled...

Authored by Merrick Dresnin, Chief People Services Officer, Cote Hospitality. AI is appearing in every area of our business. HR professionals have begun using AI in countless areas....

Turning priorities and goals into action is crucial in every aspect of hospitality. In HR, professionals must not only understand the company’s vision but also be committed to bringing it to life. Success lies in effective execution....

Expense lines can shrink or swell depending on the handling of injuries. With focus, a company can avoid most injuries and ensure those hurt heal quickly. This article will talk about prevention and key steps to ensure your people heal, return to work and remain highly productive. Manage Workers' Compensation correctly and reap the benefits of cost management and most importantly, a culture of care....

I have to start by articulating my jealousy of my home state of California. Have you ever watched the weather report in a SoCal city like San Diego or Los Angeles? I can remember turning on the television as a young boy and finding myself baffled as to why the weather person had a job. Rain might ruin some plans but generally things are just fine - over and over again. ...

Our workforce is increasingly made up of those born in the 1980’s or later, and these generations (primarily Y and Z) are not looking to work 9-5; they want to do more than clock in and clock out every day. Employees want to believe in what they professionally do. They need to know that their company’s culture is one they can relate with and support. In order to retain employees like this, one has to create a healthy culture with a good value system. One has to ensure such culture/value system is widely disseminated to all those within the organization....

In the highly competitive hospitality industry, the key to success often lies in consistently delivering guest experiences.  ...